Privacy policy

Account details you give us when you register: your name, email address and password credentials, which are handled by the platform's sign-in service.

Business details for client accounts: company name, contact details, billing address, delivery and storage requirements, and the people you ask us to give portal access to.

Operational records created as we work for you: stock levels, inbound deliveries, orders, dispatch records, photographs taken when goods are received, quotes and invoices.

Enquiry details you submit through the website, the quote calculator or the contact forms.

To create and administer your account, to carry out fulfilment, storage, transport and related services, and to invoice for them.

To answer enquiries, prepare quotes, and keep records of what was agreed.

To keep an audit trail of changes made to client accounts, pricing and invoices so enquiries can be traced.

Client portal users can see only their own company's records: their stock, orders, deliveries and invoices.

Warehouse staff can see operational records needed to receive, store, pick and dispatch goods.

Financial records in the private Finance Hub are restricted to administrators and are not visible to clients, warehouse staff or public visitors.

We do not sell personal information or share it for advertising.

Records are stored in the database of this application, hosted by our platform provider, and are protected by access rules enforced on the server rather than only in the browser.

Files you send us, such as receiving photographs, are stored with restricted access.

Operational records are kept while your account is active and for as long as needed to resolve queries.

Invoices and accounting records are kept for as long as we are required to keep them by law.

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to close your account.

Account deletion requests are handled through the account deletion page, and we will explain anything we must keep and why.

Questions about this policy can go to info@speedyflow.co.uk or 07877 235932.