Legal
Delete your account
You can ask us to close your account and remove the personal information tied to it at any time.
How to ask
Send a request using the form below, or contact us using the details on this website. Include the email address on the account so we can find it.
If your login is part of a client company, tell us whether the whole company account should close or only your own access.
What we remove
Your sign-in details, your portal access and the personal information recorded against your user profile.
Enquiry messages and any files we no longer need for an active job.
What we must keep
Accounting and tax records, including invoices already issued, have to be retained for the period the law requires. Those records stay with the business account rather than your personal profile.
We will tell you exactly what is being kept and why when we confirm your request.
How long it takes
We confirm receipt, then complete the deletion once any open orders, outstanding invoices and stock held for you have been settled.
